Privacy policy

This Privacy Policy applies to the “” website. recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we handle user information we collect on and other offline sources. This Privacy Policy applies to both current and former visitors to our website and our online customers. By visiting and/or using our website, you agree to this Privacy Policy is a property of DMAI - 334, Avadh Arena, VIP Road, near Shyam Mandir, Surat, Gujarat 395007

Information we collect

Contact information

We may collect your name, email, mobile number, phone number, street, city, state, Pincode, country, and IP address.

Payment and billing information
We may collect your billing name, billing address, and payment method when you purchase a ticket. We NEVER collect your credit card number or credit card expiry date or other details related to your credit card on our website. Credit card information will be obtained and processed by our online payment partner Razor Pay.

Information you post
We collect the information you post in a public space on our website or on a third-party social media site belonging to

Demographic information
We may collect demographic information about you, including events you like, events you intend to participate in, tickets you purchase, or any other information you provide during the use of our website. We may collect this information through surveys as well.

Other information
If you use our website, we may collect information about your IP address and the browser you are using. We may also track the site you came from, the duration of time spent on our website, pages accessed, or the site you visit after leaving us. Additionally, we may collect information about the type of mobile device you are using or the version of the operating system running on your computer or device.

We collect information in different ways

We collect information directly from you

We collect information directly from you when you inquire about any of our services. We also collect information if you post a comment on our websites or ask us a question through phone or email.

We collect information from you passively
We use tracking tools like Google Analytics, Google Webmaster, browser cookies, and web beacons to collect information about your usage of our website.

We obtain information about you from third parties
For example, if you use an integrated social media feature on our websites, the third-party social media site will provide us with certain information about you, including your name and email address.

Use of your personal information

We use the information to contact you
We may use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes

We use the information to respond to your requests or questions

We may use your information to confirm your purchase of services from us.

We use the information to improve our products and services
We may use your information to customize your experience with us, including displaying content based on your preferences.

We use the information to analyze site trends and customer interests
Your information may be used to make our website and products better. We may combine the information we receive from you with information about you obtained from third parties.

We use the information for security purposes
Information may be used to protect our company, our customers, or our websites.

We use the information for marketing purposes
We may send you information about special promotions or offers. We may also inform you about new features or products, whether they are our own or third-party offers or products that we believe may interest you. For example, if you purchase tickets from us, we will enroll you in our newsletter.

We use the information to send you transactional communications
You may receive emails or

SMS regarding your account and your purchases.

We use information as permitted by law.

Sharing of information with third parties

We will share information with third parties who perform services on our behalf We share information with vendors who assist us in managing our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.

We may share information if required by law or to protect ourselves
We will share information in response to a court order or subpoena. We may also share it if requested by a government agency, investigatory body, or to investigate potential fraud.

We may share information with any successor to all or part of our business
For example, if we sell or divest part of our business, we may provide our customer list as part of that transaction.

We may share your information for reasons not described in this policy We will inform you before doing so.

Email Opt-Out
You can choose not to receive our marketing emails. To stop receiving promotional emails, please email HELLO@DMAI.COM. Please note that it may take about ten days to process your request. Even if you opt out of marketing messages, we will still send you transactional messages via email and SMS regarding your purchases.

Third-party sites
If you click on links to third-party websites, you may be redirected to websites we do not control. This policy does not apply to the privacy practices of those websites. We recommend carefully reviewing the privacy policy of other websites. We are not responsible for these third-party sites.

Grievance Officer
In accordance with the Information Technology Act 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Mr. Arun Vekariya

334, Avadh Arena, VIP Road, near Shyam Mandir, Surat, Gujarat 395007

Phone: +91-6355008989


If you have any questions about this Policy or other privacy concerns, you can also email us at HELLO@DMAI.COM

Updates to this policy
This Privacy Policy was last updated on 01-01-2021. We may change our privacy practices from time to time. We will notify you of any significant changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

If you choose to visit the website, your visit and any privacy-related dispute are subject to this Policy and the website's terms of use. Additionally, any disputes arising under this Policy shall be governed by the laws of India.

To contact you for the purpose you have requested.

To provide you with the services you have requested and enhance your experience.

To better understand you and provide relevant offers.

We will take measures to protect your information and keep it secure. We will respect your data protection rights and strive to give you control over your own information.

Who will have access to your personal data? Where are they located?

In general, access to your personal data will be restricted to minimize the number of people in DMAI who need it to evaluate and resolve your queries, or as required by applicable law.

If your personal data is transferred to a country other than your own, please note that such countries may not have the same legal protections for personal data as your home country. However, DMAI will follow its Data Privacy policy in such cases.

The following categories of individuals may have access to your personal data:

1. Individuals performing administrative and IT support functions.

2. Individuals at DMAI who may be required to resolve your queries or provide requested services.

3. Authorized personnel of DMAI's service providers, including:

4. Government officials when legal reporting requirements exist or in response to valid law enforcement process (e.g., warrant , subpoena, or court order); and

5. A successor to DMAI in the event of a sale or divestment of all or part of its business. How long will DMAI retain your personal data?

DMAI will retain and use personal data collected to contact you and resolve your queries related to the purpose you specified.

DMAI may retain your information for future use, system administration, research, and analysis, and to inform you about relevant offers.

DMAI has defined a data retention policy that specifies the retention periods for personal data collected. These retention periods may vary depending on the location and national laws.

How does DMAI protect your personal data?
DMAI has established global privacy standards known as Binding Corporate Rules (BCRs) to protect your personal information and uphold privacy obligations, regardless of where your personal information is collected, processed, or retained within DMAI. These BCRs have been approved by several European Union privacy regulators, ensuring that DMAI treats your personal information in accordance with Indian privacy standards. More information about DMAI's BCRs and global privacy standards is available at the DMAI Privacy Centre.

In addition, DMAI has implemented organizational, technical, and physical security and privacy measures to protect your data from loss or misuse. When DMAI enters into contracts with third-party suppliers to provide services that may involve accessing your personal data, DMAI requires those suppliers to have similar controls in place.

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